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Organize, plan, and monitor the customer service agents to ensure optimized interaction between the company and its customers. Monitor the activities of customer service agents to ensure compliance with the set standards of courtesy and professionalism. Be the primary point of contact and build a long-term relationship with your main client(s). Continuous research to identify more personalized methods for enhancing the overall customer experience and product marketing/sales. Investigate customer issues/problems and create mutually beneficial solutions. Handle issues that have been escalated from the customer service agents. Oversee the hiring and training of customer service agents to ensure an effective workforce. Guide and direct the activities of customer service agents to ensure their interactions with customers reflects positively on the company. Develop and implement strategies useful in improving customer relationship, dedication, and satisfaction. Provide effective dialogue script prompts for customer service agents. Customer Experience Supervisor Position Skills and Qualifications: 3-4 years of experience in customer service (contact center experience is preferred) 2-3 years of experience in a supervisory role Strong presentation skills Thorough understanding of communication techniques and practices Proven self-starter with initiative and motivation Prior experience working in sales and relations is preferred Outstanding time management skills Proficiency in multitasking للتقديم من هنا